Managed IT
Recurring support and administration across users, endpoints, networks, systems, cloud services, identity, security controls, vendors, documentation, and technology lifecycle.
Capability Statement - 2026
Already Here LLC
Phoenix-based managed service provider (MSP) with 30+ years of IT experience delivering managed IT support, network and systems administration, Microsoft 365 and cloud support, security hardening, infrastructure services, technical projects, and onsite field operations.
30+ Years IT ExperienceOperating Since 2013Veteran-OwnedSAM.gov RegisteredCommercially Insured
Entity
Already Here LLC
Stephen Franklin, Owner
Address
429 N 18th Dr
Phoenix, AZ 85007
Service models
Co-Managed IT
Engineering, escalation, project, documentation, infrastructure, and local-hands capacity that complements an internal IT team.
Projects & Field Operations
Defined deployments, migrations, remediation, site work, smart hands, multi-site execution, break/fix, surveys, refreshes, and technical closeout.
Core competencies
- Managed IT services, help desk, remote user support, and technical administration
- Network, Wi-Fi, firewall, server, endpoint, and systems administration
- Microsoft 365, cloud, identity, access, permissions, and collaboration support
- Security hardening, firewall and endpoint support, troubleshooting, and remediation
- Monitoring, maintenance, lifecycle support, technical documentation, and escalation
- IT planning, vendor coordination, infrastructure projects, migrations, and refreshes
- Co-managed support for internal IT teams requiring engineering depth or local hands
- Onsite smart hands, network and infrastructure troubleshooting, break/fix, and remediation
- Server, storage, warranty, RMA, and component replacement
- POS, kiosk, payment-device, retail-technology, and multi-site field support
- RFID, barcode, asset tracking, IoT, survey, and site-verification work
- Rollout, modernization, decommissioning, asset recovery, and documentation-driven closeout
Differentiators
- 30+ years of IT experience across enterprise, healthcare, government-adjacent, retail, QSR, data center, networking, systems, and field operations
- Operating as Already Here LLC since 2013
- Phoenix-based managed service provider with remote and onsite delivery capability
- Veteran-owned business; formal certification status is supplied separately when applicable
- SAM.gov registered and commercially insured - General Liability and Professional Liability
- One technical organization can coordinate managed support, projects, remote administration, and physical site execution
- Verified execution history across NCR Voyix, HPE / Source Support service channels, Volanté, PIVITAL, ASD programs, Barrister / Unisys programs, Retail Tech, ITI / Indusys, GE Healthcare, and other enterprise environments
- Direct, subcontracted, service-channel, and marketplace-routed history is kept clearly separated so procurement teams can evaluate relationship status accurately
- Structured closeout with technical notes, permitted photo evidence, serial/asset detail, parts disposition, vendor coordination, and escalation detail when required
Past performance (representative)
Direct POS / Deployment
NCR Voyix / national QSR program
Direct Arizona NCR Voyix-assigned POS and OSB deployment activity, remote-service coordination, sign-off, closeout, and site deliverables across Starbucks program work.
Server / Storage
HPE / Source Support service channel
HPE enterprise infrastructure field support including Alletra and Nimble-related installation, disk/component replacement, RMA activity, remote-engineer coordination, and structured closeout.
POS / Network
Volanté Systems
Multi-year Arizona POS and network field-service history, including Tier-2 training/certification pathway, terminal installations, network investigation, direct coordination, and documented completion.
Infrastructure / Field Service
PIVITAL
Arizona server and infrastructure replacement activity plus direct field coordination for enterprise retail/telecom programs.
IoT / Field Installation
ASD / The Detection Group program
Phoenix field-installation work following Trident installation training/certification, including sensor/controller-related deployment support and direct project-team coordination.
Service-Channel Break/Fix
Barrister / Unisys program
Unisys-related project support through Barrister, including Phoenix field-service rotation and enterprise hardware parts-installation activity. Service-channel project history; not represented as current direct Unisys vendor status.
Retail Infrastructure
Retail Tech
Arizona retail-technology field assignments through direct and managed marketplace coordination, including networking, firewall, rollout, and onsite support scopes.
Warranty / Parts Swap
ITI / Indusys Technology
Multi-year Arizona parts-swap and field-service history through Field Nation plus direct ITI parts-return/logistics coordination. Includes shipped-parts handling, appointment coordination, onsite replacement, and closeout.
Rollout / Survey
National retail brand
RFID reader survey - 55 readers, 4 APs, 61 data runs, HP Aruba switches. Chandler Fashion Center US0275. Full structured field execution with documentation.
Healthcare
Medical device OEM
GE Healthcare Giraffe / MIC NICU equipment calibration across multiple healthcare sites, Western US. Access-sensitive, documentation-required environments.
Smart Hands
National MSP
GoDaddy Phoenix campus block storage installs - multi-site smart-hands coordination with structured closeout per ticket.
Representative engagements include direct client assignments, subcontracted/service-channel programs, and managed marketplace-routed work. Project references describe verified execution history and do not imply current preferred-vendor, authorized-service-provider, channel-partner, or formal certification status unless explicitly stated.
Supporting work-order records, direct-company correspondence, Field Nation / WorkMarket records, training records, and qualified buyer references are available for procurement review when appropriate.
NAICS codes
| Code | Description |
|---|---|
| 541512 | Computer Systems Design Services |
| 541519 | Other Computer-Related Services |
| 238210 | Electrical Contractors and Other Wiring Installation Contractors |
| 811212 | Computer and Office Machine Repair and Maintenance |
| 541611 | Administrative Management and General Management Consulting Services |
Service area
Phoenix metropolitan area is the primary local managed-service and onsite market. Remote managed support and qualified broader project coverage are available by scope. Statewide Arizona and nationwide project travel are evaluated based on responsibilities, scheduling, access, travel economics, and commercial terms.
Need managed IT, co-managed support, a technical project, or Arizona field coverage?
Send the environment, users or sites, current responsibilities, objectives, timing, access needs, and supporting material through the IT support intake. Supplier, subcontractor, service-partner, managed-service, and recurring-program inquiries can be routed from the same entry point.