Tell us what your IT environment needs.
Use this intake for managed IT discussions, recurring support, remote administration, projects, or onsite field service. Include the organization, number of users or sites, current environment, issue or objective, timing, and any files that matter. The request will be routed to the appropriate service path instead of assuming every need is a dispatch ticket.
Service paths
Managed IT / Recurring Support
For organizations evaluating ongoing IT support, administration, maintenance, vendor coordination, security, cloud, network, or systems ownership.
Remote Support / Administration
For user, endpoint, server, network, Microsoft 365, cloud, identity, access, configuration, troubleshooting, or escalation needs.
Projects / Migration / Remediation
For defined infrastructure, refresh, rollout, migration, remediation, vendor, documentation, or technology-change work.
Onsite / Same-Day Field Service
For smart hands, break/fix, site visits, physical troubleshooting, installations, equipment replacement, surveys, rollouts, and field closeout.
Onsite & project pricing
Recurring managed services are scoped separately based on the environment, users, devices, responsibilities, service requirements, and support model. The rates below apply to field and project work, where pricing varies by scope, travel, access, priority, and closeout requirements.
Rates do not stack: each visit is billed at one rate, the highest tier that applies, and that rate is confirmed in writing before dispatch.
Two-hour minimum; scheduled onsite field work
Two-hour minimum; data center, server, and advanced infrastructure work
Two-hour minimum; subject to availability
Two-hour minimum; written quote confirms the applicable rate
Two-hour minimum; under-four-hour response target, subject to availability and written confirmation
Defined audit scope and deliverables confirmed before booking
Approximately 8–10 scheduled hours; additional work billed separately
Mileage, extended-distance travel, parking, and tolls quoted or passed through with written approval
Urgent onsite requests
For urgent or same-day onsite requirements, use the rapid-dispatch path or call directly so timing and coverage can be assessed immediately.
After you submit
- 1The request is classified as managed services, remote support, project work, or onsite field service.
- 2Scope, environment, responsibilities, timing, access needs, and service fit are reviewed.
- 3You receive confirmation, next-step questions, scheduling information, or a consultation path.
- 4Approved work proceeds with clear communication and usable technical documentation.
We reply within one business hour, 7am–6pm Arizona time, Monday–Friday. Need someone onsite today? Use Same-Day Onsite Support or call (602) 882-2920.
Not sure which path fits? Describe the problem, the site or users affected, and your timing — we route it to the right service for you.